Premier Stairlifts

Aftercare & Support


Aftercare is a top priority for the Premier Stairlift team. We want to make sure that all our stairlift users are 100% happy with our stairlifts.

If, in the unlikely event there is a problem with your lift, our dedicated help desk is just a phone call away, 365 days a year. Plus we have a range of extended stairlift warranties available to suit any requirements.

  • Regular Maintenance Visits
  • 5 - Year Stairlift Parts Guarantee
  • 24-Hour / 7 days a week out of hours emergency support helpline
  • Highly qualified and experienced stairlift technicians
  • Extended stairlift warranties

If you are interested in purchasing a maintenance contract for your stairlift please feel free to contact us. 


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What Our Customers Say


Not left in mid-air!

We had an emergency situation with our hoist and our 45 year old son was suspended in mid air on bank holiday Saturday. We called, left a message and had a response within minutes.

The very understanding engineer gave us immediate advice and came within 30 minutes. What a relief...he diagnosed the problem and solved it.

So helpful and courteous it was a pleasure to have him (appropriately distanced) in our house.

Our thanks to him and Premier Stairlift.

John & Kim Smith

Brilliant understanding care

Travelling from Australia, to visit aging family and an urgent need for stairlift to be installed ASAP was never easier. The team at Premier Stairlift installed it within days and with such enthusiasm and care, we could not fault them, brilliant.

They even sorted a plumber and builder to aid preparation for install. Who else would do that, thanks Premier mobility.


Brilliant service

I was over the moon with service I got from Louise and the Premier team when my wife's hoist broke down suddenly. Not only did they turn up within the hour, they even brought a temporary one while it was taken away to be repaired..!

Obviously, my wife was very anxious at the time, but Alex and Louise put her at ease straight away and they even showed us some easier ways to fit the sling. Very professional and excellent service.. would recommend them to anyone..!